Terms & Conditions



All prices on this web site are subject to change without notice. Whilst we make every effort to provide you the most accurate, up-to-date information, occasionally, one or more items on our web site may be mis-priced. In the event a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, Shibui Surf & Skate shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.

If an item’s correct price is lower than our stated price, we will charge the lower amount and ship you the item.

If an item’s correct price is higher than our stated price, we will cancel your order and notify you of the price error and order cancellation. You will, of course, have an opportunity to purchase the item at the correct price, if you so wish.


We accept most major credit cards and Paypal, in addition we also spread payments with Klarna.

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to Klarna.

  • 3 interest free instalments: The payment period is 3 months from shipment of the goods. You can find the complete terms and conditions for the markets where this payment method is available here: United Kingdom , Germany , Sweden , Norway , Denmark , Finland , Austria , Switzerland and the Netherlands .
  • Financing: With the financing service from Klarna you can pay your purchase in flexible or fixed monthly instalments according to the conditions stated in the checkout. The instalment payment is due at the end of each month after submission of a separate monthly invoice by Klarna. Further information regarding Slice It including terms and conditions and Standard European Consumer Credit Information you can find here for the markets where this payment method is available: Austria , the United Kingdom , Germany , Sweden , Norway , Denmark and Finland .
  • Direct bank transfer: Available in Germany, Austria, Belgium, Italy, Spain, Poland and the Netherlands. Your account will be debited directly after placement of your order.
  • Direct Debit: Your account will be debited after shipment of the goods or tickets/ availability date of the service ​or in case of a subscription in accordance with the timelines communicate​d. You will be notified about the date(s) by email.
  • Card Payments: Available in Sweden, Germany and Austria. The amount will be reserved on your card and will be debited after shipment of the goods or tickets/ availability date of the service. In case of a subscription the amount will be debited in accordance with the timelines communicated.

3 month interest free instalment plans are only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms per country can be found on klarna.com . Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

Please note: we only accept Pounds Sterling

Refunds Policy

At Shibui Surf & Skate, we want you to be happy with every purchase you make with us. We pride ourselves on the high quality of our products and service. Occasionally though, we know you may want to return items for any reason. That’s why you will be allowed to return goods 7 days after receipt.

By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This applies to all of our products.

To cancel your purchase within the seven-working-day cooling-off period, please contact us at sales@shibuiboards.co.uk with your order number, date of purchase, product and amount, giving the reason for the return as “I would like to cancel my order’”. We will then send to you a pre paid label so your postage will be free. Please then package the relevant item securely in the original packaging and send it to us within 30 days following the date that the item was delivered to you. On receipt of the returned item we will assess the item/s, the money will be put back on to the credit/debit card that was used to place the order online.

Please note that we cannot accept returns if you deliver them to us by hand.

For your protection, we recommend that you use a recorded-delivery service if the value of the return is more than 30 GBP.

Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective. If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost.

For custom surfboard returns see delivery and returns section.


Damaged Goods and Claims

If on arrival your products are damaged, incomplete or incorrect please contact us within 5 working days of delivery. For goods that aren’t delivered, notification should be made within 7 days of the invoice date. Claims outside this period will not be accepted. Please contact sales@shibuiboards.co.uk


Refused Deliveries

For any deliveries that are refused without reason, we reserve the right to charge you for delivery, plus an additional 10% handling charge, or minimum of £10 whichever is greater. For surfboards we reserve the right a redelivery fee maybe charged.


Return of Goods

Shibui Surf & Skate product guarantees refer to the quality, durability and relative fitness for purpose. Guarantees will be invalidated if, in our opinion, product failure is caused by inappropriate or excessive use. Any products returned will be assessed by our Quality Assurance department before any compensation is given. If we find no fault with the item(s) then no refund will be issued and we reserve the right to charge a 20% handling fee, or minimum of £10 whichever is greater, plus recover any delivery charges incurred.

If an item is faulty, Shibui Surf & Skate reserves the right to repair or replace. If this is not possible, a credit will be issued.

Items deemed no longer required due to ordering error or surplus to requirements, may be considered for return providing prior authorisation is obtained and goods are returned in a re-saleable condition, in the original packaging and within the first calendar month following dispatch. Notification should be within 5 days of delivery and where authorisation is obtained a 20% handling charge or minimum of £10 whichever is greater will be charged. Shibui Surf & Skate will not accept returned goods without prior authorisation or in a non saleable condition – in such cases goods must be paid for in full by the customer and the standard handling fee (above) will be charged along with any delivery fees incurred.

For special orders or direct delivery, it may not be possible to return goods and Shibui Surf & Skate will invoice the full amount.

Please note: we only accept Pounds Sterling



For all queries regarding UK mainland and overseas delivery, or refunds on orders, please contact us by phone, email, fax or letter using the details below.

Shibui Surf & Skate
44 Orange Row, Brighton, East Sussex, BN1 1UQ United Kingdom.

Email: sales@shibuiboard.co.uk

Shibui Surf & Skate is owned by Shibui Boards Ltd and is registered in United Kingdom

Registered in England Number: 10733747


Warranty Policy

All Shibui longboard, skateboard decks, surfboards and clothing are guaranteed against manufacturing and material defect. If for any reason you feel that our product does not meet your expectations then please contact us as soon as possible.

Our limited warranty does not cover products damaged by normal wear and tear, cosmetic issues, alteration made by owner, misuse, accidents, fire, sun damage, or damages caused by use other than intended. If your board or deck impacts or smashes into hard surfaces such as rocks and walls, then the likely hood it will break or be damaged and this will not be covered.

We reserves the right, as we see fair, to either repair or replace any Shibui product covered by this warranty and the right to replace any discontinued models with comparable models when necessary.

Any products returned will be assessed by our Quality Assurance department before any compensation is given. If we find no fault with the item(s) then no refund will be issued and we reserve the right to charge a 20% handling fee, or minimum of £10 whichever is greater, plus recover any delivery charges incurred.

If an item is faulty, Shibui Surf & Skate reserves the right to repair or replace. If this is not possible, a credit will be issued.



We stand behind our products 100%. All our products leave the warehouse in perfect condition.

Shibui surfboards are hand-crafted products. All our surfboards are warranted to be made from the finest materials to the highest specifications and standards by an experienced group of craftsmen.

Our surfboards are guaranteed to perform as intended by the shaper and designer. They utilise new industry methods and are made using the most refined and proven materials. Like all sports equipment, no surfboard is guaranteed against breakage or damage, however caused, simply because the circumstances are out of our control.

Surfing places huge demands on equipment; even small waves can create sufficient hydraulic pressure to snap a surfboard. The better the quality the less likely this is to happen; good surfboards are made with sufficiently strong qualities to absorb most impacts and flex.


Summary of Surfboard Warranty:

Our surfboards are warranted to made from the best materials to the highest known standards. Because of the nature of the sport of surfing, no guarantees against damage or breakage of surfboards are offered or implied. If you have any further comments or any reason to be dissatisfied with the quality of your surfboard after purchase please e-mail sales@shibuiboards.co.uk. We promise you our immediate attention. Nothing stated here affect your statutory consumer rights, which are fully recognised.


Proof of Purchase

All warranty claims require proof of purchase of your Shibui product. The warranty is only applicable to the original purchaser and is void if your product was purchased from another person or an unauthorised dealer (including, without limitation, Amazon and Ebay).

This warranty applies to all new products produced after June 2018.

Warning/Release of Liability

Participating in extreme sports can be very hazardous and safety equipment should be used at all times, especially a helmet, even the pro’s where helmets.

Participation involves numerous risks, low speed accidents can still cause serious injury and/or death. Always surf and skate within your abilities and use common sense while riding.

Adverse terrain conditions, poorly maintained or worn equipment, and the use of alcohol or drugs can increase these risks. Always use common sense when participating in extreme sport activities.

All products purchased from this website or other sellers are done so at the owners own risk. Shibui Surf & Skate brand and Shibui Boards Ltd accepts no liability should you injure or die whilsts using any of our products sold under our brand or any others names.


Shibui Surf & Skate website is wholly owned by Shibui Boards Ltd. Shibui is a trademark owned by Shibui Boards Ltd. All Shibui branding, designs and assets are the sole property of Shibui Boards Ltd.